Frequently Asked Questions

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.

Of course.

For orders to be delivered in the United States, please call our Customer Service team any time between 9:00 AM and 6:00 PM PST from Monday to Friday (except national American holidays) at (949) 627-0620.

No. You can make a purchase as a guest.

But registering with our site allows you to:

Track your orders and look back at previous purchases

Request returns or exchanges

Save addresses for easier ordering

Manage your account details and order history and see the status of your orders.

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible.

Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.

Unfortunately not, so please make sure you provide a suitable delivery address.

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address.

We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the U.S. we ship using  and we offer shipping options:

Regular: Order should arrive within 7 business days.

Expedited: Order should arrive within 3 business days.

You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure. For further details please read our full Privacy Policy available in the Legal section of our site.

Please visit the dedicated section

Yes.

Please call Customer Care at (949) 627-0620.

We will charge the credit card entered during checkout.

Your backorder item will ship to the address entered during checkout. If you need to change your shipping address, please call Customer Care at (949) 627-0620.

Backorder items usually ship within 2 weeks once they become available. You will receive emails notifying you of your order and shipping status. You should receive your order in 5-7 business days once the item ships.

Simply click the backorder button and proceed with checkout. After your product is back in stock, it will typically ship within 2 weeks. Your credit card will only be charged when your order ships.

A product that is temporarily out of stock will be available to backorder. To place a backorder, simply click the backorder button, and proceed with checkout. After your product is back in stock, it will typically ship within 2 weeks. Your credit card will only be charged when your order ships.

Please contact us at (949) 627-0620 and a Customer Care Representative will be happy to assist you.

If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart.

If you wish to change color or size or remove some of the items in your order, please contact our Customer Care as soon as possible: once the order has been sent to our warehouse, approximately 24 hours after purchase, it will no longer be possible to modify it.

You can always request a return after the delivery of the order if you change your mind on one or more items. Read more on our “Return Policy” and “Terms and Conditions” for more information.

We offer a sizing chart on each product page to show various international conversions. Please check Size Guide.

Our EShop is available from all desktop and mobile devices. From the product page (see above), choose the color and size you need. Then click the ‘Add to cart’ button to add the item to your shopping bag.
Once you have everything you want in your shopping bag, click ‘Check out’. There are three simple steps to purchasing:

Register. Either login or create a new account.

Checkout. Insert address information, accept the Terms of Sale, select gift and shipping options, and verify your order details. You can review and edit your choices at any time before checking out.

Payment. Select the payment method and submit your order. We accept all major credit cards (Visa, MasterCard, American Express). You can also pay using PayPal.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice and a link to track your delivery.

Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes and other materials in which the item is offered. You can find a product page by browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.

If successful, we will send you an email to confirm your return and refund. After a few days, you will be able to check if you have been credited with the refund.

You may return or exchange (for color or size) any item you have purchased through the TRIONI Boutique website within the free return period as described in the applicable Terms of Sale.

The following policy applies only to Goods purchased on our Website, products may be returned by mail within 14 days of purchase.  Merchandise that has been altered is not returnable

For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address and your shipping destination as applicable by law. If you place your order from an Internet Protocol address originating in the United States, any such taxes and duties will be itemized on the order Checkout page, the Order Confirmation, and the e-mailed invoice. If you place your order from an Internet Protocol address outside of the United States, shipping, taxes, and a possible additional handling surcharge will be summed together on the order Checkout page and the Order Confirmation and will be itemized on the e-mailed invoice.